Answer Questions on the basis of the following passage:

Burnout is a psychological syndrome emerging as a prolonged response to chronic interpersonal stressors on the job. The three key dimensions of this response are an overwhelming exhaustion, feelings of cynicism and detachment from the job, and a sense of ineffectiveness and lack of accomplishment. The significance of this three-dimensional model is that is clearly places the individual stress experience within a social context and involves the person's conception of both self and others.

The exhaustion dimension was also described as wearing out, loss of energy, depletion, debilitation, and fatigue. The cynicism dimension was originally called depersonalization (given the nature of human services occupations), but was also described as negative or inappropriate attitudes towards clients, irritability, loss of idealism, and withdrawal. The inefficacy dimension was originally called reduced personal accomplishment, and was also described as reduced productivity or capability, low morale, and an inability to cope.

There have been various conceptual models about the development of burnout and its subsequent impact. At first, the focus was on the relationship between the three dimensions of burnout, which was often described in sequential stages. Exhaustion was assumed to develop first, in response to high demands and overload, and then this would precipitate detachment and negative reactions to people and the job (depersonalization or cynicism). If this continued, then the next stage would be feelings of inadequacy and failure (reduced accomplishment or professional inefficacy). personal

More recently, burnout models have been based on theories about job stress, and the notion of imbalances leading to strain. Its Three stages are: (a) Job stressors, (b) individual strain, and (c) defensive coping. Subsequently, two developmental models of the demands resources imbalance have emerged: the Job Demands- Resources (JD-R) model and the conservation of Resources (COR) model. The JD-R model focuses on the notion that burnout arises when individuals experience incessant job demands and have inadequate resources available to address and to reduce those demands. The COR model follows a basic motivational theory assuming that burnout arises as a result of persistent threats to available resources. A different variation of an imbalance model of burnout is the Areas of Work-life (AW) model, which frames job stressors in terms of person-job imbalances, or mismatches, but identifies six key areas in which these imbalances take place: work- land, control, reward, community, fairness and values. Mismatches in these areas affect an individual's level of experienced burnout, which in turn determines various outcomes, such as job performance, social behaviors, and personal wellbeing.

Q-01 Which of the following has the correct sequence of the stages of burnout?

(1) Fatigue due to excessive work, dislike for work, failure to achieve targets

(2)Negative feelings about work, dislike for work, effort to quit work

(3) Initial good interpersonal relations, depersonalization, loss of idealism

(4) Cynicism, inadequacy, inefficiency

Q-02 Given below are two statements.

Statement (I): Cynicism stage of Burnout is often experienced by employees, engaged in production activity, due to excessive work pressure.

Statement (II): In Cynicism stage of burnout, person withdraws from others and shows lack of interest towards them.

In the light of the above statements, choose the correct answer from the options given below:

(1) Both Statement (I) and Statement (II) are true

(2) Both Statement (I) and Statement (II) are false

(3) Statement (I) is correct but Statement (II) is false

(4) Statement (I) is incorrect but Statement (II) is true

Q-03 Match List I with List II

        List I                                              List II

(A) Exhaustion                         (I) Not able to complete work

(B) Cynicism                            (II) No energy for work

(C) Inefficiency                        (III) No interest in customer

Choose the correct answer from the options given below:

(1) (A)-(Ι), (B)-(II), (C)-(III)

(2) (A)-(III), (B)-(II), (C)-(I)

(3) (A)-(II), (B)-(III), (C)-(I)

(4) (A)-(II), (B)-(I), (C)-(III)

Q-04 Which of the following is not a resource-imbalance model of Burnout?

(1) Job Demands-Resources Model

(2) Conservation of Resources Model

(3) Three Dimensional Model

(4) Areas of Work life Model

Q-05 Which of the following are caused by Burnout?

(A) Concern for clients

(B) Negative Social Behaviour

(C) Physical and Mental Strain

Choose the most appropriate answer from the options given below :

(1) (A) only

(2) (A) and (B) only

(3) (B) and (C) only

(4) (A) and (C) only


1 - a

2 - d

3 - c

4 - c

5 - c